Privacy policy

In order to receive and process your complaint, you must confirm that you have read this Privacy Notice. If you do not accept the conditions in accordance with the provisions of the notice, you will not be able to make the complaint.

Remember that this channel is not intended to communicate emergencies.

The complaints channel is managed by the The Highlands School Barcelona Foundation  (hereinafter, the Foundation), using the ithikios platform, owned by Digital Products Development SL, a company specialized in offering management systems for internal complaint channels for companies. . It maintains a contractual relationship with the Foundation in charge of the treatment for the purpose of receiving, storing and sending communications to the Foundation's Compliance team. Ithikios guarantees security and confidentiality for the purpose of the contracted treatment.

Next, we show you the basic information about how we treat your personal data:

Responsible for treatment
The Highlands School Barcelona Foundation (hereinafter, the Foundation) with address in Esplugues de Llobregat, Barcelona, ​​CP 08950, Calle Manuel Florentín Pérez, 26 and with NIF G66333758. It is registered in the Registry of Foundations with number 1688.
Data protection officer
You can contact by mail:  [email protected]
Data object of treatment and origin
They will be:
  • Your contact details, if you provide them (name and surname, e-mail, telephone)
  • Name and title of the persons reported in the complaint
  • Information (regardless of their nature) on the events reported
Purpose of the treatment and Legitimation

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (hereinafter RGPD) and Organic Law 3/2018, of December 5, on the protection of personal data and guarantee of digital rights (hereinafter, LOPDGDD), the Foundation informs you that your personal data will be collected and processed for the purpose of:

  • Analyze, process and investigate the facts communicated in a confidential way.
  • Manage the query you ask us.
  • Exchange information in order to complement your request.
  • Interview you to clarify the reported facts, if applicable.
  • Our legitimate interest is to guarantee compliance with the policies and regulations and / or applicable legislation

Recipients of assignments

Those that are necessary according to Law. Likewise, in the course of an investigation, it may be necessary for us to share the facts that you report with another entity related to the Foundation, if it is involved in the facts. We will always keep your anonymity.

No personal data will be transferred to other third parties, except legal obligation.

Treatment managers
Digital Products Development SL with CIF B-02767010 and address at C / Mont Blanc 17ª.CP: 08195 City: Sant Cugat del Vallés, a company with which we have a contract for the provision of services and a signed treatment order to provide services management of the Ithikios platform, through which the complaint is communicated.
International transfer recipient
No international transfers are made.
Rights of the interested parties
Access, rectification, deletion or oblivion, limitation, portability, opposition and to file claims with the control authorities. You can exercise your rights by sending an email to [email protected] or by sending a letter to  Esplugues de Llobregat, Barcelona, CP 08950, Calle Manuel Florentín Pérez, 26.
Data retention time
Your data will only be kept for the time necessary to investigate, manage and process the complaint that you communicate to us. As soon as the data is not necessary, we will proceed to destroy it safely.
Security measures

The Foundation declares that it has adopted all the necessary technical and organizational measures, which guarantee the security of the data and avoid its alteration, loss, treatment or unauthorized access, taking into account the state of technology, the nature of the stored data and the risks to which they are exposed, whether they come from human action or from the physical or natural environment.

Despite the above, said security measures are not invulnerable, the user being fully aware of this fact.